FAQ

✅ What if I’m not satisfied with my The Hair Savior™?

No worries! You’re fully covered by our 30-day risk-free return policy.
If your The Hair Savior™ doesn’t deliver the visible results you expected, simply return it within 30 days for a full refund — no questions asked.

Your satisfaction and confidence are our top priorities.

⚡ How long does it take to process my order?

Orders are usually processed within 1–3 business days after payment confirmation.
Each The Hair Savior™ goes through a careful quality inspection before shipping to ensure every item arrives in perfect condition.

🚚 What are the estimated shipping times?

United States:
📦 7–15 business days (excluding weekends & holidays)

International Orders:
🌍 9–18 business days, depending on destination and customs clearance.

All orders are shipped directly from our certified fulfillment center in Asia, ensuring top quality and fair pricing.

🌐 Why does shipping take a bit longer?

To keep our prices fair while maintaining premium quality, we batch international shipments and work with trusted global carriers.
This reduces costs — and we pass those savings directly on to you.

🎯 Will I receive a tracking number?

Absolutely!
Once your order ships, you’ll receive an email with your tracking link so you can follow your delivery in real time.

📧 What if I don’t receive tracking info?

Please check your spam or junk folder first.
If you still haven’t received tracking info after 3 business days, contact us at support@thehairsavior.com — our support team will respond quickly.

🔍 How can I check my order status?

Simply click your tracking link.
It updates automatically, so you’ll always know where your The Hair Savior™ package is and when it’s expected to arrive.

🚛 Who delivers my The Hair Savior™?

We partner with major carriers like USPS, Australia Post, Royal Mail, and others.
Your local postal service will handle the final delivery right to your doorstep.

⏳ What if my order is delayed?

Delays can sometimes happen due to customs checks, weather, or high demand.
Don’t worry — our logistics team monitors all orders and will notify you if there are any updates.

💡 My The Hair Savior™ isn’t working as expected — what should I do?

Try these quick steps first:

  1. Ensure the stamp head is clean and disinfected before each use.

  2. Confirm you’re using the correct needle depth (0.5–1.0 mm for beginners).

  3. If you still have issues or the product seems defective, contact our team — we’ll assist or replace it under warranty.

💬 Still have questions?

We’re always here to help!
Reach out anytime at support@thehairsavior.com — our team is friendly, fast, and happy to assist.

Let’s regrow your confidence — together. 💙